Q. Do you make your chocolates?
A. Yes, we make some of it in our own factory.
Q. Do you have a catalog that you can send me via snailmail?
A. No, sorry we don't have a print catalog.
Q. Can you send any free samples?
A. Unfortunately, we just don't send free samples of our products because of the cost of shipping. However, If you are placing an order and wish to try a sample. If there is room in the shipping box for your order we would be more than glad to include a free sample.
Q. Do you ship packages to international destinations?
Q. How should I store chocolate?
A. Treat chocolate with tender loving care! To store chocolate properly, keep it away from excessive sunlight, moisture, heat and strong odors. To maintain freshness and flavor, handle chocolate carefully and keep:
To refrigerate or freeze chocolate, place the package inside two plastic bags and seal each one tightly. Since the full flavor of chocolate is most enjoyed at room temperature, allow ample time to thaw, keeping it in the plastic bags until room temperature is attained. Allow three hours from the refrigerator; seven hours from the freezer.
Q: Won't chocolate melt in shipping during the summer months?
A. We do everything possible to safeguard against melting. We provide gel ice packs, which turn your box into a refrigerator! Unfortunately, it won't protect against the heat for longer than two days, so you will need to select shipping that takes two days or less. Also, we will only ship out meltable orders on days that will keep the product from sitting in a hot FEDEX or UPS warehouse, thus defeating the purpose of you paying extra for shipping.
Q: I have allergies to peanuts
A. Our facility makes, processes and stores products containing wheat, milk, soy, peanuts and other tree nuts. While we do our best to keep items seperate if someone is severely allergic one should error on the side of caution. Contact us if you have an allergy to see if we have options.
Q: Can I pick-up my order?
A. Picking up your order is an option available during checkout under "Shipping address" check the checkbox "Pickup In Store".