Please note UPS and USPS have suspended all service guarantees until further notice due to Covid 19. While we provide free gel packs if the package takes more than a day to get delivered it could melt, we are not responsible for products damaged in transit due to extremes in temperature, nor will we replace said product.
Pick-ups are avaliable Monday through Saturday. We will contact you to let you know when your order is ready for pickup.
We normally ship Monday through Friday but due to temperatures varying across the country we may choose to not ship over the weekend in order to ensure premium quality upon arrival. For this reason we cannot guarantee Monday deliveries. If you need Saturday or Sunday delivery please contact us so we can discuss options it is generally expensive and not available in all areas.
Most orders placed before 12:00 PM "Afternoon" (Eastern Time) Monday through Friday will be processed that same day. If your order is placed after 12:00 PM "Afternoon" (Eastern Time), please allow 24 hours for processing. Some items may require additional processing time for being seasonal, made to order or out of stock.
Our shipping prices are based on weight and distance. Just place an item in your cart and then enter your zip code to compute the shipping charges you can always remove the item. The more items you have the cheaper the overall shipping cost is.
HOT / WARM WEATHER SHIPPING:
Unfortunately, chocolate needs special handling when the weather is warm (typically April - October) and to climates over 75° degrees Fahrenheit should have reusable gel ice pack, and 1 day (or less) delivery.
Tip make sure someone is home to receive packages or ship it to a place of employment to prevent packages from sitting in the sun.
We are not responsible for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to help.
In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within three (3) days after physical receipt of merchandise as determined by UPS / FedEx tracking. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund.
USPS PRIORITY MAIL
The Priority mail service is a 2 to 3 day business service. During warm weather periods we will ship on Monday, Tuesday and Wednesday only. So, if you order on a Thursday we may not ship till the following Monday.
UNITED PARCEL SERVICE and FEDERAL EXPRESS®
Are unable to accept addresses that are FPO, APO and P.O. Boxes.
UPS / FedEx will make 3 attempts on business days to make a delivery. If an order is unable to be delivered by UPS / FedEx due to the customer not being available for acceptance.
REFUSED DELIVERY OF PACKAGE(S):
Any packages refused at the receiving point of delivery will be deemed as “abandoned property”. No refunds will be issued for any packages which were refused delivery.
INCORRECT SHIPPING ADDRESS:
Before completing your order online, we strongly suggest that you double check both your billing address and shipping address to ensure accuracy. From time to time, customers supply addresses with a typo. In the case that an incorrect address is supplied, UPS / FedEx will try their best to contact the customer to confirm a correct address. If all attempts fail, UPS / FedEx will send this product back to us.
If an order is unable to be delivered by UPS / FedEx due to an incorrect address as provided by the purchaser, and the package is returned to us in good condition, there are two options available to the customer:
Reship order: The customer is responsible to pay a $18.00 UPS / FedEx Return-to-sender fee (an administrative fee from UPS / FedEx), as well any secondary shipping charges to have the product reshipped to a corrected address.
Cancel the order: the amount refunded will be for the total purchase price less initial shipping & processing costs, less a $18.00 UPS / FedEx Return-to-sender fee, as well as less a 20% restocking fee.
If the package is returned but the contents are damaged / melted or if the package is lost: No refunds.
If the package is en route and the customer requests a shipment intercept/address correction: Customer will be charged $18.00 per package/box (This cost is a direct fee from shipping provider UPS / FedEx).
SPECIAL / CUSTOM ORDERS:
No returns on special / custom order products.
In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased. For instance, if the incorrect merchandise was shipped via UPS Ground, it will be shipped at the same service level.
We will issue a call tag for the return of the incorrect merchandise and upon receipt, will issue credit accordingly. Please note that we are unable to issue credit for any product in which the factory seal is no longer intact.
Please note that in order for credit to be issued, notification of order discrepancies must be made within two (2) business days of receipt as determined by UPS / FedEx tracking.
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by shipping tracking number. We will compare items ordered as well as physical weight of the package and issue a credit accordingly.
INCORRECTLY ORDERED ITEM(S):
In order for credit to be received for incorrectly ordered items, the product must be returned, at purchaser’s expense, to our return address, and must be in the same condition as it was received.
In the event that you would like us to provide a call tag for said return, there is a non-refundable fifteen ($15) dollar fee. All returns caused by customer error may be subject to a twenty (20) percent restocking fee.
Merchandise must be returned, at purchaser's expense, in the same condition as it was received, and it is up to the purchaser to choose a return delivery method that best suits their needs.
Please note that on orders caused by customer error, we are unable to issue credit for shipping in either direction.